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FAQ
Frequently Ask Question?
About Our Products
We offer a wide range of tiles including ceramic tiles, porcelain tiles and semi-porcelain tiles in various sizes, thicknesses, and finishes to suit all your design needs.
Consider the area of installation, traffic levels, and the overall aesthetic you wish to achieve. Our experts are always available to help you make the best choice for your space.
Installation & Maintenance
While DIY installation is possible for some products, we recommend professional installation to ensure the best results and longevity of your tiles.
Our tiles are low-maintenance. Regular cleaning with a mild detergent and water is usually sufficient. For specific care instructions, please refer to our product guides.
Purchasing & Orders
You can place an order by contacting our sales team directly.
Yes, we provide samples upon request. Please contact us to learn more about our sample policy.
Shipping & Returns
Yes, we offer international shipping. Please contact us for shipping rates and information.
For Tile Importers
Before importing, it’s important to:
Research and identify your requirements to ensure the tiles meet your market’s needs.
Find reliable suppliers like Astila Ceramic that have a track record of quality and service.
Verify quality standards and certifications to ensure compliance with your country’s regulations1.
We adhere to strict quality control measures and hold relevant certifications. You can request samples to assess the quality firsthand before placing a bulk order2.
: We offer comprehensive support including documentation assistance, quality checks, and logistics coordination to ensure a smooth import process1.
About OEM Facility for Big Brands
Yes, we provide OEM services that allow big brands to produce tiles under their own label, ensuring the same high-quality standards that Astila Ceramic is known for.
Partnering with us for OEM services offers benefits such as access to our extensive design portfolio, customization options, and our commitment to timely delivery and quality assurance.
Absolutely. We encourage collaboration in the design process to ensure the final product aligns with the brand’s vision and market expectations.
Payment Terms for Importers
Our standard payment terms typically include:
Advance Payment: A percentage of the total order value is required as a deposit to initiate production, with the balance due prior to shipment.
Letters of Credit (L/C): We accept L/Cs, which are financial guarantees from the importer’s bank to ensure payment upon fulfillment of specified conditions.
Yes, we are open to negotiating payment terms for large or recurring orders to accommodate your business needs.
For our long-standing customers with a solid track record, we may offer credit facilities. This is assessed on a case-by-case basis.
We accept multiple currencies for international transactions, including USD, EUR, and INR. Please contact us for more details on currency options.
Yes, certain payment terms may have a minimum order value requirement. We encourage you to discuss this with our sales team to find the best arrangement for your orders.
Payments for international orders can be processed via bank wire transfers, L/Cs, or other agreed-upon methods that ensure security and convenience for both parties.
